Project Assessment Management

Remote Work

,

Full Time

We are seeking a highly organized and detail-oriented Project Assessment Management to join our team and ensure the smooth execution of our assessment processes.

Requirement

Master's degree in Professional Psychology (Magister Profesi Psikologi).
Minimum 2 years experience in conducting Assessment Centers Projects.
Preferably have an active professional practice license (or active membership of HIMPSI) and an active assessor competency certification.
Strong organizational and communication skills.
High computer literacy and ability to learn new software.
Ability to work under pressure and meet tight deadlines.
Experience in customer success activities is a plus.

Responsibility

Project Management:

Manage the entire Assessment Center process, ensuring seamless execution and adherence to Service Level Agreements (SLA).
Oversee the flow of Assessment Centers and guarantee the timely delivery of products.
Coordinate and lead a team of assessors, ensuring high-quality delivery of assessment services.

Assessment Execution:

Guarantee the seamless execution of assessments, meeting quality standards.
Handle complaint resolutions according to established SLAs.
Act as an assessor when needed, participating directly in the assessment process.

Technical Support:

Ensure operational excellence in administering the Talentlytica Assessment Center dashboard for clients.
Act as the primary contact for resolving issues raised by assessors or client admins, providing standby support for technical troubleshooting.
Aid in the implementation of collaborative activities with partners/customers.

Business Analyst

Conduct inquiries to understand client requirements and expectations.
Communicate client inquiry results to the Talentlytica product team and ensure the final product meets client needs.

Product Manager

Contribute to the development and enhancement of the Assessment Center product.

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